Most customers occasionally have to return an item: a jacket too small, some socks too bright, a scarf from Aunt Martha, but some customers return things all the time.
Some customers, called "serial returners", are constantly returning something: they buy it, they wear it, they return it.
One woman returned an evening dress with a number of telltale signs: Lipstick on the collar. Deodorant marks around the arms. The tag tucked inside the sleeve.
I have something to say to these customers: "If you are going to wear it, don't return it!"
One woman came in and returned a dress because it didn't go with her makeup. The clerk suggested: " You could change your makeup."
The lady did not return: she took her business elsewhere.
Clerks see a variety of returned items: used stockings, worn out shoes, unwanted gifts from the previous season, and even a diamond ring that wasn't shiny enough.
Managers of stores want customers to have the opportunity to return items bought in err: but they do not want people to take advantage of their policy.
Abusing return policy results in loss: Loss of merchandise. Loss of staff time. Loss of goodwill.
in err – by mistake
serial (adj.) – in a series, one thing happens after another, or something happens repeatedly
take advantage of (expression) – use a system or someone for personal gain
telltale – signs that reveal that something happened